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Complaints Handling - eLearning

An introduction to complaints handling in a health and social care setting and how to deal with and respond to complaints correctly.

£2.95 + VAT

Description

Description

By the end of this course you will be able to:

Understand the role of the CQC in overseeing standards in UK care services
Understand why complaints matter
State what type of complaints and conflict you may come across
Understand how to respond to complaints
Understand your role and limitations when dealing with complaints
Understand the importance of learning from complaints

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Medex Group Limited
Botanical Gardens Business Centre,
3 Southbourne Road,
Sheffield,
S10 2QN

e: support@medexgroup.co.uk

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Complaints Handling - eLearning

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