Complaints Handling - eLearning

An introduction to complaints handling in a health and social care setting and how to deal with and respond to complaints correctly.

£2.95 + VAT


By the end of this course you will be able to:

  • Understand the role of the CQC in overseeing standards in UK care services
  • Understand why complaints matter
  • State what type of complaints and conflict you may come across
  • Understand how to respond to complaints
  • Understand your role and limitations when dealing with complaints
  • Understand the importance of learning from complaints